A Frequently-Asked KINNEXUS Question

Ordinarily, after receiving a software update (pack), Kinnexus will close itself, apply the pack, and restart itself, warning you once in the process. However, if Kinnexus cannot update one or more of the files it attempts to update, the process will not complete. Starting Kinnexus will result in the outstanding packs warning.

This may happen if a Kinnexus process is still running on the computer or if a file Kinnexus wants to replace is marked "read only" in folder in which Kinnexus is installed. Follow these steps as necessary to correct the problem. After each step, if Kinnexus does not try to restart itself, try to start it manually. If the error persists, close Kinnexus and proceed to the next step.

1. Close any instances of Kinnexus which are running on your computer.
2. Using the Processes tab of the Windows Task Manager, select and end any "kxupdate.exe" or "kinnexus.exe" processes which may still be running. (Get to the Task Manager either by right-clicking in an empty space in the Windows task bar and selecting "Task Manager" on the menu, or by pressing ctrl-alt-delete on the keyboard and selecting Task Manager.) Close Task Manager. (Another way to accomplish this entire step is to reboot -- shut down and restart -- the computer.)
3. Most Kinnexus users are not using replication, but if you are (or accidentally installed it), a kxserver.exe process may be running. It cannot be stopped with Task Manager. Instead, go to the Windows Control Panel and choose "Services." (If that choice is not available, choose "Administrative Tools," then "Services.") Find the Kinnexus Server service and stop it.
4. In My Computer or Windows Explorer, go to the c:\kinnexus20 folder (regardless of version). If it does not exist, look for c:\Program Files\Kinnexus instead. (If you're using replication, look for c:\kxserver.) In the folder look for a file called "kxupdate.log." If it exists, open it and examine it. It may identify the specific file which the update process could not replace. If it does, find that file in c:\kinnexus20, right-click on it, and choose "Properties." If the read-only property is set, unset it and save the change. Close Properties.
5. If there is no kxupdate.log file, or if it does not identify a problem with a specific file, change the view type to "Details" (View | Details). Then right-click on one of the column headers and select "Attributes" to add the needed column to the display. Examine all the files in the folder. If any have the attribute "R" (which may be listed with other attributes, such as "A"), remove that attribute for that file using the process in Step 4.

If none of these measures solves the problem, call for technical support.